Refund Policy
Last updated: 28 September 2026
The Karine & Jeff Promise: satisfaction or your money back within 30 days
Your satisfaction is our priority. If a product does not suit you, you have 30 days from receiving your order to let us know: we will refund you.
As our products are food, you do not need to send the item back: simply tell us what did not suit you, and we will refund the product(s) concerned to your original payment method within 14 days.
For any request, contact our customer service: hello@karinejeff.co.uk or +33 5 61 13 84 26.
Damaged parcel or order error
When your parcel arrives, please check it. If anything was broken in transit or there is an error in your order, contact us quickly, ideally within 48 hours, at hello@karinejeff.co.uk, with a photo if possible. We will replace or refund the products concerned, at our expense.
Your statutory rights
The Karine & Jeff Promise is in addition to your statutory rights and does not replace them:
- Right to cancel within 14 days (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). This right does not apply to goods liable to deteriorate or expire rapidly, nor to sealed goods unsealed after delivery for health or hygiene reasons; our Promise goes further and covers you anyway. Details in article 7 of our Terms and Conditions of Sale.
- Consumer Rights Act 2015: our products must be as described, fit for purpose and of satisfactory quality. If they are not, you are entitled to a replacement or refund. Details in article 8 of our Terms and Conditions of Sale.
Late or missing refund
A refund can take a few days to appear on your account, depending on your bank. If it has still not arrived after that, contact us at hello@karinejeff.co.uk.
Contact us
Customer service: hello@karinejeff.co.uk · +33 5 61 13 84 26
Karine & Jeff, Allée Nicolas Appert, Z.I. de la Pomme, 31250 Revel, France.