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Return Policy

Refund Policy

Upon receiving your order, you have 24 hours to report any issues.

In the event of damage during transport, the product may be eligible for reimbursement if a claim was made with the courier and the issue was reported within 24 hours of receipt.

If there was an error in your order, the product can be returned and exchanged, provided that the shipping costs are covered by the consumer.

Delayed or Missing Refunds (if applicable)
If you haven’t received a refund yet, please first check your bank account again.

Then, contact your credit card issuer, as it may take some time before your refund is officially posted.
Next, contact your bank. Processing times for refunds may vary.

If you have completed all these steps and still have not received your refund, please contact us at: joachim@karinejeff.com.

Shipping

To return your product, please mail it to:
Karine & Jeff Z.I de la Pomme, Allée Nicolas Appert, 31250 Revel, France.

Return shipping costs are the responsibility of the customer and are non-refundable. If you receive a refund, the return shipping cost will be deducted.

Delivery times for exchanged products may vary depending on your location.

Free UK shipping

On all orders above £180

Eco Friendly

Cartons made from recycled materials / sustainable packaging

Customer Service

By email : joachim@karinejeff.com

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